Shipping & Return Policy
Shipping and Pickup Options
Orders are shipped FOB destination (third-party freight terminal or residence, depending on crate size) within the continental United States and Canada. Customers may alternatively make pick-up arrangements with Westview Manufacturing at Westview’s warehouse.
Please contact the Westview Manufacturing customer service line at 1-800-895-1972 for more information regarding alternate shipping arrangements.
Shipping Charges
Shipping charges will be invoiced at the time the order is placed. Additional shipping charges may apply to terminal and alternate arrangement deliveries depending on the model size and restrictions due to the receiver’s location. Additional storage charges will be incurred for any shipments not picked up within the specified “free storage time” provided by Westview Manufacturing’s partner carriers.
Cancellation and Refund Policy
All pre-order and overstock sale items are not cancellable, not returnable, and deposits are non-refundable.
Cancellable orders that are requested before the customer receives the merchandise are subject to a 15% restocking fee.
Returns and RMA Process
All returns must have a valid RMA (return merchandise authorization). To obtain an RMA, contact our customer service department at 1-800-895-1972 and have your invoice information available. The customer service department will provide you with details of where to ship the returned product.
Merchandise returns may only be shipped to our warehouse locations that are authorized to accept inbound merchandise. Terminal locations where your product was originally shipped from do not necessarily accept inbound merchandise, as many are outbound only.
Important: Do not ship the gazebo to the location where your unit was originally shipped. Westview will not provide refunds or be responsible for merchandise shipped to any unauthorized location or without a valid RMA.
Return Freight Charges
The customer is responsible for return freight charges. Freight charges for return shipments arranged by Westview Manufacturing will be provided to the customer prior to the shipment being picked up by Westview MFG’s partner carrier, and that amount will be deducted from the final customer refund.
We live in a very windy area and I have always been unsure about putting in a pergola. With the stability from Westview’s heavy duty aluminum pergola, I have peace of mind knowing that my beautiful outside escape is safe from the obnoxious high winds in my area.
Excellent product and quality. I was very impressed with the whole process from quote, ordering, delivery, and assembly. The materials used are first quality and it shows in final product.
This was the perfect addition to our new stamped concrete patio. The grey aluminum matches our house perfectly. We had looked at wood pergola options for a while, and then found Westview’s aluminum options and decided to go with aluminum to minimize maintenance (especially in our area where wood outdoors gets torched by the sun).
I really like the pergola, my contractor said it was really easy to install. He said the quality was very good! He had it up in half a day with only one helper.
Love this pergola. Took us a little longer to put the kit together. Love the fact no future maintenance, painting, just sit back and enjoy. All parts and pieces were included, nothing was missing. I would highly recommend aluminum over wood.
Could have not asked for a better pergola. Went together very easy due to excellent instructions. You can buy a cheaper pergola, but you will not buy one that is better designed or constructed. Very happy. Thanks
The landscapers that installed my pergola said this is a really good one. So many are vinyl but this one is aluminum which is excellent for the weight bearing parts. I’m so thrilled with it. Would highly recommend this!
We decided to put our pergola next to the pool. It was great not having to worry about having to attach it to an existing structure, we were able to put our pergola exactly where we wanted it to be. And knowing that it is a sturdy structure that won’t rust with all of the pool water is a great benefit.
I was always too embarrassed of my patio area to have a BBQ with my friends. Now that I was able to personalize my Pergola to include lights and speakers my BBQs last all night long after the food is gone. I love having an entertaining space that looks so good to share with my family and friends.