Shipping & Return Policy
Shipping and Pickup Options
Orders are shipped FOB destination (third-party freight terminal or residence, depending on crate size) within the continental United States and Canada. Customers may alternatively make pick-up arrangements with Westview Manufacturing at Westview’s warehouse.
Please contact the Westview Manufacturing customer service line at 1-800-895-1972 for more information regarding alternate shipping arrangements.
Shipping Charges
Shipping charges will be invoiced at the time the order is placed. Additional shipping charges may apply to terminal and alternate arrangement deliveries depending on the model size and restrictions due to the receiver’s location. Additional storage charges will be incurred for any shipments not picked up within the specified “free storage time” provided by Westview Manufacturing’s partner carriers.
Cancellation and Refund Policy
All pre-order and overstock sale items are not cancellable, not returnable, and deposits are non-refundable.
Cancellable orders that are requested before the customer receives the merchandise are subject to a 15% restocking fee.
Returns and RMA Process
All returns must have a valid RMA (return merchandise authorization). To obtain an RMA, contact our customer service department at 1-800-895-1972 and have your invoice information available. The customer service department will provide you with details of where to ship the returned product.
Merchandise returns may only be shipped to our warehouse locations that are authorized to accept inbound merchandise. Terminal locations where your product was originally shipped from do not necessarily accept inbound merchandise, as many are outbound only.
Important: Do not ship the gazebo to the location where your unit was originally shipped. Westview will not provide refunds or be responsible for merchandise shipped to any unauthorized location or without a valid RMA.
Return Freight Charges
The customer is responsible for return freight charges. Freight charges for return shipments arranged by Westview Manufacturing will be provided to the customer prior to the shipment being picked up by Westview MFG’s partner carrier, and that amount will be deducted from the final customer refund.
I can adjust the louvers for just the right amount of sunlight, and every time I do, it feels like my backyard is a magazine spread. If you’re looking to upgrade your outdoor space and get some serious design cred, this is your pergola!
The cedar-colored louvers give you that warm, woodsy vibe, but without any of the maintenance headaches that come with actual cedar. Plus, the contrast against the sleek aluminum? Chef’s kiss.
Let me tell you—this pergola is hands down the best decision I’ve made for my backyard. Need sun? Tap a button. Need shade? Tap it again. Want to impress your neighbors? Just casually open and close the louvers while they watch in awe.
The landscapers that installed my pergola said this is a really good one. So many are lightweight aluminum, but this has the heavy duty aluminum inside which is excellent for the weight bearing parts. I’m so thrilled with it. Would highly recommend this!
The shipping was perfect. Everything arrived complete and undamaged. The materials were of high quality, much sturdier than what I was seeing at my local stores. My project turned out perfectly.