Orders are shipped FOB destination (third party freight terminal or residence depending on crate size) within the continental United States and Canada. Customers may alternatively make pick up arrangements with Westview Manufacturing at Westview’s warehouse.
Please contact the Westview Manufacturing customer service line at 1-800-895-1972 for more information regarding alternate shipping arrangements.
Shipping charges will be invoiced at the time the order is placed. Additional shipping charges may apply to terminal and alternate arrangement deliveries depending on the model size and restrictions due to the receiver location. Additional storage charges will be incurred for any shipments not picked up within the specified “free storage time” provided by Westview Manufacturing’s partner carriers.
All pre-order and overstock sale items are not cancellable, not returnable, and deposits are non-refundable. Cancellable orders that are requested prior to the customer receiving the merchandise are subject to a 15% restocking fee.
All returns must have a valid RMA (return merchandise authorization). To obtain an RMA, contact our customer service department at 1-800-895-1972, and have your invoice information available. The customer service department will provide you with details of where to ship the returned product. Merchandise returns may only be shipped to our warehouse locations which are authorized to accept the inbound merchandise. Terminal locations where your product was originally shipped from, do not necessarily accept the inbound merchandise. Many of these terminal locations are outbound only. Do not ship the Gazebo to the location where your unit came from originally. Westview will not provide refunds, or be responsible for merchandise shipped to any unauthorized location, or without a valid RMA.
The customer is responsible for return freight charges. Freight charges for return shipments that have been arranged by Westview Manufacturing, will be provided to the customer prior to the shipment being picked up by the Westview MFG’s partner carrier and that amount will be deducted from the final customer refund.